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Refund Policy

Refund & Return Policy

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Effective Date: November 6, 2026

Company Name: ZELTARIX TECHNOLOGIES PRIVATE LIMITED

Website: www.zeltarix.com

At ZELTARIX TECHNOLOGIES PRIVATE LIMITED, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help with your returns and refunds.

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1. Return Eligibility & Window

  • Return Period: You may request a return or exchange within 7 days from the date of package delivery.

  • Item Condition: To be eligible for a return or exchange, clothing items must be unworn, unwashed, unaltered, free of damage, and in the original condition with all tags and original packaging attached.

  • Non-Returnable Items: For hygiene and safety reasons, innerwear, bodysuits, undergarments, swimwear, and clearance sale items cannot be returned unless received defective or damaged.

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2. Exchange Policy (Sizing & Style)

  • If an item does not fit or you wish to exchange it for a different size or color, please notify us within the 7-day return window.

  • Size exchanges are subject to stock availability. If the requested size is unavailable, a store credit or full refund will be processed.

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3. How to Initiate a Return or Exchange

  1. Submit Request: Send an email to support@zeltarix.com with your Order Number, product name, reason for return, and clear photos (if the item arrived damaged or defective).

  2. Return Authorization: Once approved, our team will share return instructions and pickup options.

  3. Packaging: Securely package the clothing items along with the original invoice and tags intact.

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4. Refund Process & Timelines

  • Inspection: Once we receive and inspect your returned item, we will notify you via email regarding the approval or rejection of your refund.

  • Approved Refunds: Upon approval, your refund will be processed back to your original payment method (Credit/Debit Card, Net Banking, UPI, or Wallet) within 5 to 7 business days.

  • Cash on Delivery (COD) Orders: For COD orders, refunds will be issued via bank transfer or store credit after you provide valid bank details.

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5. Shipping Costs for Returns

  • Defective or Incorrect Orders: If you received a defective, damaged, or incorrect item, ZELTARIX TECHNOLOGIES PRIVATE LIMITED will cover all return shipping costs.

  • Standard Returns/Exchanges: Return shipping fees or nominal reverse-pickup charges for standard exchanges (e.g., preference or size change) may be deducted from the final refund amount.

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6. Order Cancellations

  • You can cancel an order within 12 hours of placing it, or before it enters the dispatch process, for a full refund.

  • Once an order has been shipped, it cannot be canceled directly, but you can initiate a standard return upon delivery.

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